Privacy Policy

by Arthur's Place

Privacy Policy

Please read carefully

[Last updated: July 7, 2021]


By accessing the Arthur’s Place website, participating in one of our projects, becoming one of our bloggers, registering to participate in the Arthur’s Place Social Facebook group, joining us on one of our live Zoom events , sending us an email or communicating with us in any other way, you agree that we may use or disclose your personal information and non-personal information in accordance with this Privacy Policy and communicate with you electronically, including by email, Facebook Messenger and Whatsapp.

This policy is written to reflect the requirements of the UK General Data Protection Regulation, tailored by the Data Protection Act 2018.

By accessing and participating in Arthur’s Place website, projects, social group, Zoom events, blogging and communication with us or any of our members, you will also need to have regard for Arthur’s Place Safeguarding Policy which can be found on our website.

What kinds of information do we collect?

Personal information
Personal information is any information that can be used to identify you. It includes your name, date of birth, email address, postal address, gender and telephone number, as well as information relating to your health.

It is currently not necessary to register to use the Arthur’s Place website, however you may choose to register for Arthur’s Place newsletter subscriptions. Therefore, the personal information we may collect about you is generally limited to your name and email address when you contact us. If you include personal details in your email, such as your age and diagnosis, we will have access to that information too.

We may also collect personal information about you when you participate in one of our projects, become one of our bloggers, register to participate in the Arthur’s Place Social Facebook group, register for or choose to participate in one of our live events on Zoom, Facebook or Instagram, or communicate with us in any way other than email.

If you consent to becoming a featured contributor of written, video or podcast content, on either the Arthur’s Place website or other Arthur’s Place social media channels, we may also collect personal photographs, video and audio recordings and details of your experiences of living with arthritis. Your blog posts, articles, personal stories, podcasts and videos may be publicised on our social media channels.

If you wish to participate in Arthur’s Place video, zoom or podcast events or projects you may receive relevant consent documentation as appropriate, which may also require your personal information, to allow participation.

If you wish to become a member of the Arthur’s Place Social online community on Facebook, we will ask you for the following information before approving your request to join the group:
• Your age range;
• Confirmation that you have an inflammatory type arthritis;
• Your reason for wanting to join the group.

Please be aware that as the community is hosted on Facebook you should make yourself aware of Facebook’s Data Policy. Arthur’s Place is not responsible for the privacy of any information that you share with Facebook.

If you are aged 16 years or under
The Arthur’s Place website and the Arthur’s Place Social Facebook community is aimed at young adults aged 18 to 35yrs but we are aware that the website could be accessed by those under 18 years of age. If you are under 16 please be aware that you must get your parent/guardian’s permission before you provide any personal information.

Links on our website
Our website may contain links to other third-party websites. We are not responsible for the way that these websites collect and use your personal information. Any information you provide to these websites is at your own risk.

Non-personal information
Non-personal information is information that can’t be used on its own to trace an individual, such as an IP address or device ID.

We collect non-personal information when you use the Arthur’s Place website. This is because the activity on Arthur’s Place is tracked using a service called Google Analytics.

Google Analytics works by setting a cookie (a small piece of code) on your computer when you visit a page. This cookie contains anonymous information called the ClientID, which helps Google Analytics collect information, such as which content is viewed, using which type of device and where from in the world. It does not identify you personally.

If you prefer not to allow cookies you can opt out in two ways:
• You can use the Preferences section of your web browser to block cookies completely;
• You can opt to block cookies just from Arthur’s Place by using the pop-up message that appears when you first visit the site.

How do we use this information?

Personal information
The information you give to us when you contact, contribute to Arthur’s Place or participate in our projects will be used to contact you or respond to you, but only in connection with your email, contribution or projects.

We may use your personal information to maintain and update the personal information we hold about you.

The information you provide to us on Facebook, when you request membership, will be used to help us approve your request. We may also use it to help us understand the general profile of our social group membership, but this will be done in an anonymised way, with personal identifying data such as your name removed.

We will never sell or rent your personal information.

Non-personal information
We collect non-personal information using Google Analytics. This information allows us to see how well our website is performing, where visitors come from, how long they stay on the website and their geographical position. We can also see which articles and other items of content are the most popular as well as which devices and which browsers visitors are using at the time. Visitors are not identified individually, and no personal information is visible to us.

We use this information to help us work out how to improve the Arthur’s Place website and better support young people with arthritis, for example by providing more of the content and tools that visitors use the most and improving the content that is less popular.

We may also use non-personal information to address errors or service interruptions and improve other services.

Wikipedia – Google Analytics

Read more about Google Analytics Data Privacy and Security

We also have Facebook tags on some of our website pages which allows us and Facebook to collect information about pages you’ve visited on our website. Facebook may then serve you advertising on Facebook based on this information, which is not in our control.

Read more about Facebook tags

How is this information shared?

Personal information
We may occasionally share your personal information with third parties, such as writers and photographers, with your permission, so that they may contact you in the course of their work on the website or projects. Such third parties will be contractually bound to not disclose or use your personal information for any other purpose, unless with your express permission.

We may sub-contract other third-party suppliers to provide services for us, including for example, the provision of website hosting and management services, technical services, collation of usage data or for running promotional campaigns (such as competitions). In these circumstances, the suppliers may have access to some or all of your personal information in order to provide their services but will be contractually bound to not disclose or use your personal information for any other purpose, unless with your express permission.

Non-personal information
We may occasionally share aggregated non-personally identifiable information with third parties for general healthcare awareness and research purposes, for example with other groups who have an interest in arthritis or in your age group. This does not involve disclosing any personal information which can identify you in any way.

We may also share aggregated non-personally identifiable information with partners or advertisers to measure the effectiveness of their content or service provided on the Arthur’s Place website and to learn more about the types of visitors to their content or service.

What is our legal basis for processing data?
Any data processing that is carried out by Arthur’s Place Community Interest Company is subject to the General Data Protection Regulation (2018) Article 6 “The Lawfulness of Processing” Section 1(a) as follows:
“1. Processing shall be lawful only if and to the extent that at least one of the following applies:
(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;”

How can you exercise your rights provided under the UK GDPR?
You can request access to any information we hold about you by contacting us by email at [email protected]. You can also use this method to inform us of any changes to your personal information.

If you are unhappy with how we’ve used your data, please contact us by email at [email protected] so we can attempt to sort out the problem. After this, if you are still not happy you have the right to complain to the ICO in the United Kingdom. The ICO can be contacted at They can investigate your claim and take action against anyone who has misused your personal data.

You can also find a detailed description of your rights on the ICO website here.

Data retention & storage
Personal information
We will hold your personal information for as long as you are a contributor/blogger, a project participant, a member of the Arthur’s Place Social Community or after you have emailed us, for up to six years, unless there is a specific need to hold the information for longer.

Whilst we use industry standard systems and procedures (such as encrypted email servers and password-protected computers and mobile phones) to prevent unauthorised access to your personal information, we cannot guarantee the security of any information you send to us and you do so at your own risk.

The Arthur’s Place website is currently hosted by Media Temple, our emails are hosted by and Arthur’s Place Social is hosted by Facebook, our live events are held on Zoom, Facebook or Instagram, our video content is hosted on YouTube.

Whilst we currently store your personal information on our computers, plus servers in the UK and the US, we may transfer and store your personal information in multiple countries, including countries outside the European Economic Area that may be deemed to have inadequate protections by European Union Data Protection Authorities. Where your personal information is stored on systems in countries outside the European Economic Area, the protection of your personal information will be subject to the laws of those countries. In these circumstances we will do all we can to ensure that we only work with reputable organisations with appropriate privacy and security safeguards.

We do use Cloud storage to back up data and to facilitate collaboration between our contributors. Our Cloud storage is currently provided by Apple iCloud, Carbonite, Dropbox and Google Drive. All of these services offer encryption of data and a high level of security.

Non-personal information
Google Analytics data is held on Google Analytics servers in a secure closed system.

Read more about the security of Google Analytics and their Privacy Policy

Data deletion
Personal information
We automatically delete your personal data after a period of six years unless there is a specific reason to retain it for longer.

If you have given us permission to share your personal information with our contributors, we will ensure that they delete it when their project is complete. We will do this through provisions in the commissioning agreement they sign with us.

If you ask us to delete your personal information, including emails that you have sent to us, we will update our records as quickly as we can. However, it can take up to 28 days for the process to take effect.

You can unsubscribe from our newsletter at any time, by emailing us to request your details be removed from our list or by clicking the “unsubscribe” link at the bottom of any newsletter.

Non-personal information
Non-personal information is not deleted, for the purpose of building up a picture of activity over time on the Arthur’s Place website. This data is anonymised and cannot be used alone to trace an individual.

How do we respond to legal requests and prevent harm?
We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to:
• comply with the law or with legal process;
• prevent fraud;
• protect against abuse, misuse or unauthorized use of the Arthur’s Place website;
• protect the personal safety or property of other users or the public (e.g. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions);
• protect and defend our rights and property; or
• protect the rights of other users of the Arthur’s Place website.

How will we notify you of changes to this policy?
We may make changes to this Privacy Policy from time to time, so please check back here regularly. You can check when we last changed this Privacy Policy by referring to the ‘LAST UPDATED’ date at the top of this page.

Arthur’s Place Social

Arthur’s Place Social, our online community, is hosted by Facebook. It is a closed group and may be moderated by us. When you post personal information on Arthur’s Place Social that information is accessible to other members of the group.

When posting on Arthur’s Place Social we strongly recommend that you think carefully before sharing any personal information that can identify you (such as your name, age, address, name of employer). Arthur’s Place is not responsible for the privacy of any identifiable information that you choose to post on Arthur’s Place Social.

Please also read Arthur’s Place’s Terms & Conditions before you join Arthur’s Place Social and ensure that you have read and understood the Arthur’s Place Social Guidelines provided before participation in the community.

In addition, you may wish to consult Facebook’s Data Policy.

How to contact us with questions
If you are uncertain about anything in this Privacy Policy, please contact us by sending an email to [email protected].